Frequently Asked Questions

You can start an application by requesting a call from any product page, or by reaching a specialist directly at the number in the footer. We'll walk you through a short intake, confirm which loan product fits your goal (buy, build, refinance, invest, or fund a business), and guide you to the documents you'll need for a full application.

For a mortgage: recent pay stubs or 1099s, two years of tax returns (or bank statements if you're self-employed), two months of bank statements, government ID, and a rough idea of the property address or build budget. For business funding: last three months of business bank statements, time in business, and an estimate of monthly revenue. Your specialist will tell you exactly what's needed for your specific product before you submit anything.

A specialist can walk you through a loan scenario without pulling credit. A formal pre-approval requires a credit check, which is a standard part of getting a mortgage or business loan. We'll tell you which step you're at before any credit pull happens.

For business funding products in the partner network, decisions commonly occur in 1–3 business days once a complete application is received. For mortgage products, the timeline depends on the program and documentation — your specialist will give you a realistic window for your situation on the first call.

Your file goes to underwriting for review. You may be asked for additional documentation. Once the loan is approved and conditions are cleared, we move to closing. Construction and investment products have additional steps (project approval, contractor review, appraisal) that your specialist will map out for you before you commit.

HCP operates through NEXA Lending, a national brokerage with access to 280+ lenders. For business funding, our sub-brand AXIA Capital handles term loans, lines of credit, equipment financing, revenue-based financing, and real-estate investment financing.

Between those two engines, we can place virtually any loan product on the market — Conventional, FHA, VA, USDA, Jumbo, HELOC, Bank Statement, Investor Flex / DSCR, One-Time Close New Construction, plus the full refinance menu on the residential side, and the full AXIA stack on the business side.

What sets us apart is specialization + AI. Four product lines anchor our practice:

• DSCR / Investor Flex — rental-income qualification for real estate investors
• One-Time Close Construction — single closing for custom, barndominium, modular, and VA builds
• Reverse Mortgages (HECM) — FHA-insured Home Equity Conversion Mortgages for borrowers 62+
• AXIA Capital Business Funding — the full business-credit toolkit

Behind every one of those specialties is a production knowledge base and an AI-assisted operating stack — intake, document review, scenario modeling, and borrower guidance all run AI-first. The effect is deliberate: our human specialists spend their time on the human work — understanding your goals, explaining tradeoffs, walking you through the decisions that actually matter — while the administrative load runs in the background.

That's the design intent, and it's the experience our borrowers describe: a process that feels faster, more attentive, and more numerate than traditional brokerages. Specialization tells you which programs we'll know cold for your scenario; the AI stack is how we keep the math tight and the human attention where it belongs — on you.

An OTC construction loan combines the construction loan and the permanent mortgage into a single closing. You lock your rate before you break ground, draw funds on a schedule during the build, then the loan modifies to a permanent mortgage when construction is complete — no second closing, no second set of closing costs.

Yes. For rental properties we offer Investor Flex / DSCR loans, which qualify the property based on its rental income rather than your personal income. Programs are available for fix-and-flip, long-term rental, bridge, multifamily, and commercial investment properties.

Yes. We handle rate-and-term refinances, cash-out refinances, FHA and VA streamline refinances, and refinance into construction programs. Call a specialist to compare scenarios for your current loan.

A standard residential purchase or refinance can close in a few weeks once the application is complete and the appraisal is back. Construction loans, investor loans, and more complex scenarios take longer because of additional approvals (builder review, appraisal, project documentation). Your specialist will give you a realistic target at application.

The construction period is a maximum of 11 months, plus a 1-month modification period — 12 months total from closing to permanent modification. Escrows are waived during construction. A 5% contingency is built in for unforeseen costs. If construction runs past the allowed window and credit documents expire, your file may need to be re-qualified.

Depending on project size, there are typically 5 to 10 draws. The initial draw is released at closing (about 5 business days to reach your builder). Subsequent draws are released after a virtual inspection and permit verification. Draw funds are disbursed from the title company to the lender to your builder — borrowers do not receive draw funds directly.

On One-Time Close construction loans, the maximum rate lock is 90 days during construction, with an automatic rate adjustment if market rates improve at the time of modification. Lock windows for other products vary — ask your specialist.

On a Conventional OTC loan, you make interest-only monthly payments during the construction period, then transition to your permanent loan payment at modification. On a VA OTC loan, no payments are required during the build — interest is financed into the loan.

Contractor approval is not required before loan submission, but both the contractor and the project must be approved before Clear to Close. The lender reviews builder experience (3+ years or 10+ completed builds), business credit, references, and insurance. Your specialist can walk your builder through the approval packet.

Construction loans carry additional fees specific to the product, including a fee per construction draw, a contract review fee, a project review fee, a title date-down fee, and standard underwriting fees. Exact amounts are disclosed to you in writing before you commit. Ask your specialist for the full fee schedule on your program.

On business funding products, HCP and AXIA Capital's partner network do not charge fees for sourcing or arranging your funding. All loan terms, rates, and fees are determined by the lender and are disclosed to you in the final offer before you sign.

Points (also called discount points) are an optional upfront fee that can lower your interest rate over the life of the loan. Whether they're worth paying depends on how long you plan to keep the loan. Your specialist will run the break-even math for your scenario.

Depending on the program and your loan-to-value, some closing costs can be financed. Rules differ between conventional, FHA, VA, USDA, and construction products — ask your specialist which costs are eligible on your specific loan.

Minimum credit requirements vary by program. Call a specialist — we'll pull your scenario against the programs you're considering rather than publish a number that may or may not apply.

Yes. We offer Bank Statement and alternative-documentation programs designed for self-employed borrowers whose tax returns don't fully reflect their real income. Eligibility typically looks at 12–24 months of personal or business bank statements, time in business, and credit.

On DSCR / Investor Flex loans, yes — the property's rental income is the basis for qualification, not your personal income. On owner-occupied or construction loans, rental income rules are stricter and your specialist will walk you through what counts.

Requirements differ by product. In general, AXIA Capital's lender network looks at time in business, monthly or annual revenue, and credit. Some products are available from 6 months in business with modest monthly revenue; others are designed for established businesses with one or more years of operating history. Your specialist will match you to the right product before you apply.

Down-payment requirements depend on the program. Some programs are designed for little or no down payment for qualifying borrowers. Call a specialist and we'll review the options that fit your situation.

We finance single-family homes, condos (attached and detached, program-dependent), manufactured homes (program-dependent), barndominiums, custom homes, modular and prefab construction, multifamily investment properties, and commercial real estate through our investment programs. Some property types are restricted by specific programs — your specialist will confirm eligibility for your property and your target product.

Servicing (where you send payments and ask account questions) depends on the product. For construction loans during the build period, servicing is handled by the construction-servicing team at the lender. After modification to your permanent loan, servicing may be transferred — you'll be notified in writing before any transfer.

When construction is complete, you sign a modification packet and your loan converts to its permanent terms. If market rates have improved between your lock and modification, the automatic float-down feature may qualify you for a lower permanent rate.

Yes — refinancing is available once your loan is in its permanent-mortgage phase. Call a specialist and we'll run a refinance scenario against your current loan.

You can sell or pay off your mortgage at any time — no prepayment penalty on standard conventional, FHA, VA, or USDA loans. Certain specialty and non-QM products may have prepayment terms; your specialist will disclose those before you sign.

Contact your loan servicer immediately. Most servicers have hardship, forbearance, or loan-modification options available for borrowers experiencing temporary financial difficulty. The earlier you call, the more options you have.

Yes. HCP offers VA purchase, VA One-Time Close construction, and VA IRRRL streamline refinance. VA loans are available to qualifying active-duty service members, veterans, and eligible surviving spouses with no down payment and no monthly mortgage insurance for qualifying borrowers.

Yes. VA One-Time Close construction is available, with a single closing that combines construction financing and the permanent VA mortgage. The builder must be on the VA Registered Builders list and approved by the construction lender. Certain property types — including ADUs, co-ops, and attached condos — are ineligible on VA OTC.

Yes. HCP offers FHA (including FHA Streamline and FHA 203(k) renovation) and USDA programs for qualifying rural and suburban properties.

Barndominiums, custom homes, and modular/prefab builds are eligible on Conventional One-Time Close, subject to appraisal comparables. Barndominium projects commonly start with an initial draw of 20–25% of the total build budget at closing.

Yes. Several programs — Conventional 97% LTV, FHA, USDA, and VA for eligible borrowers — are well suited to first-time buyers, with lower minimum down-payment requirements than a traditional conventional loan. Grant and assistance programs may be available as well. Your specialist will match you to the right combination.

Call the number in the footer or reply to the last email from your specialist. Most initial updates occur within 1–2 business days of a complete application. If you're past that window, a call is the fastest path to an answer.

A single mortgage or business loan inquiry has a small, temporary effect on your score and will fall off over time. Multiple mortgage inquiries within a 14–45 day rate-shopping window are typically counted as a single inquiry by major scoring models. If you'd like a written record of the inquiry for your file, ask your specialist.

Your specialist can text you a secure link, email you a portal invite, or set up an overnight shipment if needed. Never email tax returns, pay stubs, or bank statements to an unverified address — always use the secure channel your specialist provides.

Yes. Your application data is handled under federal privacy rules (including the Gramm-Leach-Bliley Act) and is used only to evaluate and fund your loan. You'll receive HCP's and the lender's privacy notices as part of your application packet.

Call the number in the footer, request a call from any product page, or email the specialist whose name appears on your application. If you're not sure who to reach, the main number will route you.